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City Certifying Consultant has a strong focus on continuous improvement and endeavours to deliver efficient and effective services and solutions. We appreciate feedback from all of our customers so we can monitor how we are going, please don’t hesitate to email us with your feedback or request a copy of our inquiries or continuous improvement policies.

It is the policy of City Certifying Consultant to ensure that it has systems in place to receive, evaluate and manage complaints and compliments in a timely manner that relate to building control functions. All complaints and compliments are given a “high” level of priority to ensure an effective level of timely response to customers. Remedies and solutions will be recorded against the issues raised.